Frequently Asked Questions

Q. Are your inflatables clean?
A. Yes. We clean each and every product after each use. They are inflated or assembled, swept out, and sanitized after each and every rental. You can rest assured that we will deliver clean, dependable products every time you rent from West Island Inflatables.

Q. Are they safe?
A. Yes. Our inflatables are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the safety rules are followed and that someone is always there to assist children entering and exiting the inflatable. All of our inflatables are covered for weather protection, such as direct sun and light rain. They also have netting to allow for great visibility and air circulation.

Q. How many children can jump at one time?
A. The number of children depends on the age group, however we recommend the following for safety reasons:

Q. Are your inflatables insured?
A. Yes - all of our inflatables carry a liability insurance policy.

Q. Delivery and set up?
A. We deliver and set up each product and insure that it is clean and in good working condition before your party starts. Then we will come back to take it down when the fun is over. Set up usually takes about 10-15 minutes and take down is about the same. We ask that if you are done with the unit and wish to shut down the blower that you leave the unit plugged in. We must inflate the unit before it is removed so that we can inspect and do a preliminary cleaning.

Q. Can I pick up the inflatable myself?
A. We prefer to deliver all products. Safety is our number one concern. Some companies will allow the homeowner to pick up & set up the unit, we do not feel that it is a good idea. Our set up personnel will evaluate the set up area, use the correct size & type of power cords and make the all important connections between the blower & bouncer. They will use the proper straps and spikes to secure the bouncer to the ground.

Q. What should we do to get ready for our inflatable rental?
A. The first thing we like to tell people is, "measure." Make sure you know where you want your inflatable rental, and make sure there is enough room. You should have an area of at least 15' x 20', up to 25' x 25', for the large Combo unit. The vertical clearance will vary with each unit. When you call to reserve your inflatable, we will let you know the exact dimensions for the particular shape you choose.

Q. What kind of power is required?
A. All of our inflatables plug into a standard 3 prong 110v -15A household outlet. We supply the extension cord and just ask that nothing else is plugged into that outlet. Placement of the inflatable needs to be within 100ft of the outlet. If you would like to set up in a place that does not have an electrical outlet within 100ft, let us know and we can provide a generator for an additional charge.

Q. How does the bounce unit stay inflated?
A. We set up the unit and inflate the bouncer with a fully enclosed blower motor unit that must stay on the entire time the bounce unit is being used. The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account whenever considering a rental. The blower unit must be located within 100 feet of an electrical outlet.

Q. What type of surface can the inflatable be placed on?
A. The safest surface is a level grassy area. However, we can set up on concrete or asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

Q. Can a Bounce be set up indoors?
A. es, Our units can be set up inside or outside. You will need to have enough ceiling height to accommodate the unit at least 18 feet for our larger units, and the smaller 8x8's require 8 1/2 feet. The units must not be too near any hot lights, vents or any other fire hazard. Many commercial halls etc. will do just fine.

Q. Can I set up the bounce near my pool?
A. No. The bounce unit must be set up a safe distance away from a pool or water front. We will evaluate the site to make sure it is safe

Q. I want to have my party at a park, is that okay?
A. You will need to contact the park you are planning on having your party at and ask permission. You would also need to make sure that there is power available and that there is a smooth flat surface with no low hanging tree limbs within 100 feet of the area. If you wish to set up in a place that does not have an electrical outlet within 100ft, let us know and we can provide a generator for an additional charge.

Q. How do I reserve one?
A. Simple! E-mail us at info@westislandinflatables.com or call us at 514-684-7908 and we will help you choose which inflatable would be the most fun for your event or party!

Q. How soon should I book my inflatable?
A. As soon as possible. Our inflatables are booked first come first served so the sooner you book the better your selection will be.

Q. Is there a deposit required?
A. We try to keep it very simple. No deposit is required, we ask that you have a check, or cash ready after we set up the unit.

Q. What is the policy in case of rain?
A. We have a simple policy - if we set it up we would expect payment, if we don't set it up we don't expect payment. Weather is very unpredictable in that it can start or stop raining at any time. If it is a downpour and forecast for heavy rain all day we would not set up. Otherwise, we really just "play it by ear" and stay in contact with you prior to your scheduled time. If the bounce unit gets wet everyone should exit the bounce and the blower unit unplugged. THE BOUNCE MUST NOT BE USED WHEN WET. The bounce unit becomes very slippery and dangerous. Once the rain stops you can dry the unit with your towels. Once dry the bounce should be once again safe to use.

Q. What if I have to cancel?
A. No problem. Just give us a call. There is no cancellation fee (due to illness or bad weather). However, we would appreciate as much notice as possible so we have chance to rent your inflatable to someone else, we usually have a waiting list for cancellations.